One thing you should know about the black screen of death is that it’s often due to a system crash which often leaves the device unresponsive. Press and release the power button to turn your Surface back on.After you release the buttons, wait 10 seconds.
( The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.Press and hold the power button on your Surface for 30 seconds and then release it.Now, if it has the black screen of death, here’s what you should do about it: If the screen is just frozen on a certain screen, you can simply press and hold down the power key for more than 15 seconds and your Pro would turn itself off and boot back up. Here are the practical ways you could do if your Microsoft Surface Pro won’t turn on and has the black screen of death… First solution: Forced Restartįirst off, you only have to use this solution if your Surface Pro has a black screen and won’t respond or turn on. So, continue reading as this article may be able to help you somehow. We will tackle this problem here in this post and I will share with you the solution that we know could fix this issue. The problem leaves the device with a blank and unresponsive display and most of the time you cannot make it to turn on or boot up. Please add us to your whitelist to enable the website to function properly.Among the most commonly reported minor issues with this device is the black screen of death, which is also very common across all mobile platforms. Some links in the article may not be viewable as you are using an AdBlocker. Until then, let us know in the comment section below if you have experienced this issue on your Surface device. Microsoft will hopefully fix this issue with the next Insider Fast build. The workaround is to hold down the power button to force the device to hard-reboot.
We’re investigating an issue in which some Surface Pro 3, Surface Pro 4, and Surface Book devices experience a freeze or hang and all input such as keyboard/trackpad and touch do not work.
Nonetheless, if you face this issue, there is only one workaround and that is to force your Surface to hard reboot by holding down the power button. This is, indeed, a major issue but this is expected on Insider Fast builds nowadays. Windows 10 Build 14269 introduces a new freezing issue which causes the Surface Book, Surface Pro 3 and Surface Pro 4 to hang and cause any input (keyboard, trackpad or touch) to stop working. If you are someone who installs the latest Insider builds and owns one of the latest Surface devices, you may face some issues with the latest build. Microsoft released Windows 10 Build 14269 to Insiders in the Fast Ring.
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